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Service Delivery Policy

Last updated: 8/10/2025

Legal
Service Delivery Policy

1. Service Activation

Upon successful payment and account verification, ClearSea services are activated immediately for digital access. Our platform is delivered electronically and does not require physical shipping.

  • Instant access upon payment confirmation
  • Account setup within 1-2 hours of registration
  • Welcome email with login credentials
  • Onboarding materials and documentation access

One-Time Payment Services

One-time payments provide immediate and permanent access to purchased features. No recurring billing or renewal is required.

Subscription Services

Subscription services provide ongoing access with automatic renewal until cancelled. Access continues as long as the subscription remains active.

2. Service Availability

Our platform is designed for 99.9% uptime availability. Service delivery includes:

  • 24/7 platform access via web browser
  • Mobile-responsive interface for on-the-go access
  • API access for enterprise integrations
  • Real-time data synchronization
  • Automatic updates and feature releases

3. Onboarding and Training

We provide comprehensive onboarding to ensure successful service delivery:

  • Welcome call within 24 hours of activation
  • Platform walkthrough and feature demonstration
  • Data migration assistance (if applicable)
  • User training sessions and workshops
  • Documentation and video tutorials

4. Service Delivery Timeline

Our service delivery follows these timelines:

One-Time Payment Delivery

  • Account activation: Immediate
  • Welcome materials: Within 2 hours
  • Onboarding call: Within 24 hours
  • Lifetime access: Permanent

Subscription Delivery

  • Account activation: Immediate
  • Welcome materials: Within 2 hours
  • Onboarding call: Within 24 hours
  • Ongoing access: Until cancellation

Enterprise Delivery

  • Account setup: Within 4 hours
  • Custom configuration: 1-3 business days
  • Integration setup: 3-5 business days
  • Team training: Within 1 week

5. Service Quality Standards

We maintain high standards for service delivery:

  • 99.9% platform uptime guarantee
  • Sub-2 second page load times
  • 24/7 technical support availability
  • Regular security updates and patches
  • Compliance with maritime industry standards

6. Data Migration and Setup

For existing customers migrating from other systems:

  • Free data migration assistance
  • Historical data import services
  • Custom field mapping and configuration
  • Validation and testing of migrated data
  • Go-live support and monitoring

7. Service Updates and Maintenance

We regularly update our services to ensure optimal delivery:

  • Scheduled maintenance windows (announced 48 hours in advance)
  • Automatic feature updates and improvements
  • Security patches and bug fixes
  • Performance optimizations
  • New feature releases and enhancements

8. Service Interruptions

In case of service interruptions, we provide:

  • Immediate notification via email and in-app alerts
  • Real-time status updates on our status page
  • Pro-rated service credits for extended outages
  • Emergency support hotline for critical issues
  • Post-incident reports and improvement plans

9. Customer Support Delivery

Our support services are delivered through multiple channels:

  • 24/7 email support with 4-hour response time
  • Live chat support during business hours
  • Phone support for urgent issues
  • Video call support for complex problems
  • Knowledge base and self-service resources

10. Service Level Agreements (SLA)

We offer different SLA tiers based on your subscription:

Standard SLA

  • 99.9% uptime guarantee
  • 4-hour response time for critical issues
  • 24-hour response time for general inquiries

Premium SLA

  • 99.95% uptime guarantee
  • 2-hour response time for critical issues
  • 8-hour response time for general inquiries
  • Dedicated support manager

11. Service Delivery Contact

For questions about service delivery, please contact us at:

Slick Enterprises LLP

Service Delivery: hello@clearsea.eu

Technical Support: support@clearsea.eu

Phone: +91 8547336413

Address: C/O SASIDHARAN T M, ARANGU, KOTTOTH, PERAMBRA, Kozhukkallur, Quilandy Kozhikode KERALA 673524

Status Page: status.clearsea.eu