Cancellation and Refund Policy

1. Service Cancellation

ClearSea offers both one-time payments and subscription services. Cancellation policies vary by payment type:

One-Time Payment Services

One-time payments provide lifetime access to purchased features. No cancellation is required, and you retain access to your purchased services indefinitely.

Subscription Services

You may cancel your subscription to ClearSea services at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of the paid period.

To cancel your subscription:

• Log into your account and navigate to the billing section
• Click on “Cancel Subscription” and follow the prompts
• Contact our support team at support@clearsea.com
• Provide your account details and reason for cancellation

2. Refund Eligibility

We offer refunds under the following circumstances for both one-time payments and subscriptions:

• 30-Day Money-Back Guarantee: Full refund within 30 days of initial purchase
• Service Downtime: Pro-rated refund for extended service outages
• Technical Issues: Refund if we cannot resolve critical technical problems
• Billing Errors: Refund for duplicate charges or billing mistakes
• Subscription Cancellation: Pro-rated refund for unused subscription periods

3. Non-Refundable Items

The following are generally non-refundable:

• One-time payments after the 30-day money-back guarantee period
• Subscriptions after the 30-day money-back guarantee period
• Custom development or consulting services
• Data export or migration services
• Training sessions or workshops
• Third-party integrations or add-ons
• Used or consumed services

4. Refund Process

To request a refund:

1. Contact our support team at refunds@clearsea.com
2. Provide your account details and reason for refund
3. Include any relevant documentation or screenshots
4. Our team will review your request within 3-5 business days
5. If approved, refund will be processed to your original payment method
6. Refunds typically appear within 5-10 business days

5. Partial Refunds

In certain cases, we may offer partial refunds:

• Pro-rated refunds for unused portions of annual subscriptions
• Service credits for minor issues or inconveniences
• Discounts on future subscriptions as compensation
• Extension of service period instead of monetary refund

6. Data Retention After Cancellation

Data retention policies vary by payment type:

One-Time Payment Services

For one-time payment services, your data is retained indefinitely as part of your lifetime access:

• Data remains accessible for lifetime access
• No data deletion unless explicitly requested
• Backup copies maintained for service continuity

Subscription Services

After subscription cancellation, we will:

• Retain your data for 30 days for potential reactivation
• Provide data export options during this period
• Permanently delete data after 30 days unless requested otherwise
• Maintain backup copies as required by law

7. Account Reactivation

Account reactivation policies vary by payment type:

One-Time Payment Services

One-time payment accounts remain active indefinitely. No reactivation is necessary as access is permanent.

Subscription Services

You may reactivate your subscription account within 30 days of cancellation:

• Contact support to reactivate your account
• Your data and settings will be restored
• You will be charged for the new billing period
• Previous payment methods will be used unless updated

8. Dispute Resolution

If you disagree with our refund decision:

• Contact our customer service team for review
• Provide additional documentation if needed
• Escalate to management if necessary
• Consider mediation or arbitration for unresolved disputes

9. Special Circumstances

We may consider refunds in special circumstances:

• Company bankruptcy or dissolution
• Regulatory compliance issues
• Force majeure events affecting service delivery
• Significant changes to service terms
• Long-term customer loyalty considerations

10. Contact Information

For refund and cancellation inquiries, please contact us at: